- Customer Experience Management
- Digital Marketing Optimization
- Cross-Channel Marketing Optimization
ThoughtBurst is being featured on the TV program "Today in America with Terry Bradshaw", which is airing on a number of local and national TV stations within the United States.
The program is available to view below:
The core objectives of today's contact center differ very little from the call center of 20 years ago – that is, to effectively and efficiently respond to customers contacting the organization. However, the technology that has become available during that time period has provided the opportunity to move from call center to a virtualized multi-channel and multimedia environment that has most recently become social media community enabled.
Initiatives to support this move include: