Genesys, an Alcatel-Lucent company, is a leading provider of software to manage customer interactions over the phone, Web,
and mobile devices. The Genesys software suite manages customer conversations across multiple
channels and resources — self-service, assisted-service, and proactive outreach — to fulfill customer
requests, optimize customer care goals, and efficiently use resources. Genesys software directs more
than 100 million customer interactions every day for 4,000 companies and government agencies in
80 countries. These companies and agencies can leverage their entire organization, from the contact
center to the back office, to dynamically engage with their customers. as a result, Genesys stops
customer frustration, drives efficiency, and accelerates business innovation.
CrowdEngineering was founded with the goal of providing enterprises with an easy access to crowdsourcing services, as the involvement and management of large web communities in business collaboration has now demonstrated its ability to bring significant cost savings and improved effectiveness in the services provided. CrowdEngineering Social CRM solutions transform customer-facing business processes, involving clients, prospects and the company staff in collaborative activities. CrowdForce , the CrowdEngineerings' solution, has been awarded prestigious international recognitions by industry analysts, such as "Cool Vendor in Social Software and Collaboration" by Gartner and "Company to Watch in Social CRM" by Altimeter.
