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Home > ThoughtBurst > Helping our clients

How we help our clients

Here are some of the key ways we help our clients solve their business problems.  We help them in:

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Defining the strategy to take in relation to customers or turning a mission statement into a fully operational and measurable strategy

Responding to a new regulatory or industry change which has an impact across multiple business units or lines of business

Turning a transformation need into a coherent portfolio of projects or initiatives and then successfully implementing that portfolio in a co-ordinated and cost-effective way

Improving the experience that customers have when contacting the company and better differentiating the customer experience based on the customers’ value or other criteria

Improving the consistency across multiple contact channels

Improving individual contact channels and bringing them up to the same level of capability as others

Integrating stand-alone channels with the rest of the enterprise

Rationalizing or better integrating IT systems across multiple business units

 

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Developing a strategy and subsequently designing and implementing a cloud-based CRM call center or enterprise-wide IP deployment

Better defining their social media presence or responding to the increasing volume from social media channels

Better defining their Business Process Outsourcing strategy in or providing support in negotiating and managing outsourcers

Find out about the services we offer which help with these challenges and our services framework at the "Services overview" page.