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Hot Topics

The following table contains links to a number of articles covering "hot" topics that we believe may be of interest to our clients and friends. We update these regularly to give you access to recent thinking in areas such as customer experience, social media response, contact center, multi-channel transformation and sales effectiveness.  However, the existence of these links does not represent an endorsement of the articles, or of the views and opinions contained therein.



Next Page | Last Page | Showing 1 to 10 of 1050 total records

Date Type Area Description Link Date Posted

2013-05-15

Web blog

Other

7 Rules for Savvy Customer Service Required Today

http://read.bi/17vSodN

2013-05-15 13:50:33

2013-05-15

Web article

Other

CRM pain points: On-premise or in the cloud, still room to improve

http://tek.io/18Lx1nX

2013-05-15 13:49:54

2013-05-14

Web blog

Customer experience

Using Data for a Personalized Customer Experience

http://bit.ly/104XU32

2013-05-15 13:48:36

2013-05-13

Web blog

Customer experience

Choose a Winning Combination of Customer Experience Metrics

http://bit.ly/166Be6Y

2013-05-15 13:48:05

2013-05-13

Web article

Other

Want Satisfied Customers? Make Your Loyalty Program Easy to Use

http://bit.ly/ZVfzXp

2013-05-15 13:47:20

2013-05-13

Web blog

Other

Customer Signals for Adapting Experiences - Forrester Blogs

http://bit.ly/10qZprS

2013-05-15 13:46:20

2013-05-10

Web article

Contact center

6 Reasons Agents Are Leaving Your Contact Center by Gregory Levin

http://bit.ly/13n13vO

2013-05-15 13:45:19

2013-05-06

Web article

Other

How Enterprise Leaders Like Bill Marriott Create Customer Loyalty - Forbes

http://onforb.es/13Z3tj7

2013-05-15 13:41:20

2013-05-09

Web article

Contact center

Three Signs of the Contact Center Perfect Storm

http://bit.ly/11nZIqW

2013-05-15 13:40:25

2013-05-09

Web article

Contact center

Contact Center Agent Turnover Is A Fact Of Life That Must Be Tracked And Managed | Forrester Blogs

http://bit.ly/18wNIDE

2013-05-15 13:39:54


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